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Email and Ticketing
Fast and efficient support
Our ticketing system provides a streamlined workflow for handling customer support inquiries, ensuring that no request goes unanswered.
How it works
Connect your support team email with Omnilinx and start receiving customer emails in the platfor.
As soon the email is received, it is automatically converted into a ticket.
In the course of work the ticket can be assigned to different team members.
All the email correspondence with the customer along with the other communication channels is kept in the customer profile.
With Omnilinx, you can track every customer interaction, from the initial inquiry to the final resolution, providing your team with a complete view of the customer journey.
Why Ticketing and Emailing from Omnilix
1
Designed to enhance your team's internal communication and productivity.
Instead of sending emails back and forth, let your team communicate directly through Omnilinx. You can leave notes, add tags and change the status of each ticket, in order to keep anyone in the loop.
2
Manage all customer inquiries from a single place
With Omnilinx, you can manage all customer inquiries from a single place, providing a centralized hub for all your communication needs. This ensures that your team can work more efficiently and effectively, without the hassle of juggling multiple platforms and channels.
3
A complete view of the customer journey
All customer inquiries are automatically logged and tracked, allowing your team to provide fast and efficient support based on previous interactions.
Tickets from chat
You don't have to wait for an email to create a task related to a customer case. In the customer chat window, you can turn the conversation into task and assign it to yourself or to a team mate.More from Ticketing:Notes – short notes can be attached to tickets.
Tags – add tags that describe its type on each ticket. Then you can easily filter the tickets by topic.
Statuses – each ticket has stages: "open", "in process", "waiting", "resolved", "closed". Filter and track tasks by their status.
Try Omnilinx today and see the difference it can make for your business!
Say goodbye to the frustration of managing multiple channels, and say hello to a streamlined customer support experience.
Learn how to provide fast and efficient suppor with Omnnilinx
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