Omnichannel availability

Serve customers, not channels

The omnichannel approach through Omnilinx allows customers to reach out to your company through their preferred channel, whether it's email, phone, chat, or social media. This makes it easier for customers to get the help they need and improves their overall experience.

Improved customer experience

Customers and their needs are in the center of the communication

Omnilinx stores all contacts, conversations and chats in one place, leaving no room for misunderstandings. The team will adequately follow the thread of the entire experience with your brand for each customer.

Simple operations

Suffering doesn’t make you better. Optimization does.

As one of the most comprehensive customer management solutions on the market, Omnilinx provides everything you need to simplify operations and improve efficiency with functionalities made to solve everyday problems.

Let Omnilinx distribute conversations automatically among team members based on channel or expertise. Whenever a colleague needs help, they can add with just one click another person from the team to the conversation with a customer, regardless of the channel.