Web chat

Real-time customer communication

Enable your customers to write to you directly from the website while browsing products or researching services.

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Three steps to set up the web chat in Omnilinx

  1. Choose the people from the team who will handle messages from the web chat. Need to send the traffic from the web chat in specific order to the team members? The smart routing function helps you distribute the messages from the chat to the most knowledgeable, most active, or least active team member.

  2. Customize the web chat – personalize the colors, the greeting to the customer and the data that you would collect from users, such as email and phone number, before they write in the chat.

  3. Fine-tune the business hours and the canned responses. Take a look at the available reports such as chat volume and resolution times.

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Why integrate your web chat into Omnilinx

Sign up for Omnilinx with Viber Business channel integration today and start sending promotional messages today

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No credit card Unlimited chats and agents Free trial

Enhance customer satisfaction and support teams performance with: