Essential features and flexible plans - the best of both worlds

Montly payment Yearly payment

Free

All the basic tools businesses need without paying a dime.

0BGN/month*unlimited
agents

Unlimited number of agents in one business account and unlimited chat traffic

Web chat

Internal chat

Facebook Messenger

Viber Commercial*

Viber Support*

SMS*

Web chat personalization

Chat notes and file sharing

Digital

Тhe tools to seamlessly manage your entire customer service workload. Everything from Free plan, plus:

39BGN/month

*price per agent

Multiple web chats for different websites

Management of multiple Facebook Messenger business accounts

Email

Ticketing

Smart routing

Tickets from chat

Detailed reports

Canned responses

Multiple websites support

See all features

Omnichannel

If you need 360-degree customer service, we are here for you. Everything from Digital plan, plus:

69BGN/month*price per
agent

Built-in phone

Call recording

Interactive voice response

Incoming calls queues

Detailed reports on incoming and outgoing calls

SIP Trunk

Ring groups

Omnichannel Pro

Every tool you need for unbelievable customer service. Everything from Omichannel plan, plus:

99BGN/month*price per
agent

Integrations with HubSpot, Microsoft Teams, Microsoft Dynamics, Zoho and/or customer CRM

Tags and Comments

Unlimited storage of call recordings (incoming, outgoing and internal)

Unlimited phone calls history

Dedicated account manager

Mix & Match

Customize Omnilinx plans to meet your team needs.

Personalize Your Plan Today

Pick and combine functionalities and channels: let everyone in the team use only the communication channels they need.

Phone

Internal chat

Email and ticketing

Messengers

Chats apps

Viber and SMS bulk messages

Montly payment Yearly payment

Free

All the basic tools businesses need without paying a dime.

0€ /month*unlimited
agents

Неограничен брой агенти, чатове и обслужени клиенти

Internal chat

Facebook Messenger

Viber*

SMS*

Web chat personalization

Chat notes and file sharing

Digital

Тhe tools to seamlessly manage your entire customer service workload. Everything from Free plan, plus:

19€ /month

*price per agent

Email

Ticketing

Smart routing

Tickets from chat

Detailed reports

Canned responses

Multiple websites support

See all features

Omnichannel

If you need 360-degree customer service, we are here for you. Everything from Digital plan, plus:

35€ /month*price per
agent

Built-in phone

Call recording

Interactive voice response

Incoming calls queues

Detailed reports on incoming and outgoing calls

SIP Trunk

Ring groups

Omnichannel Pro

Every tool you need for unbelievable customer service. Everything from Omichannel plan, plus:

49€ /month*price per
agent

Integrations with HubSpot, Microsoft Teams, Microsoft Dynamics, Zoho and/or customer CRM

Tags and Comments

Unlimited storage of call recordings (incoming, outgoing and internal)

Unlimited phone calls history

Dedicated account manager

Mix & Match

Customize Omnilinx plans to meet your team needs.

Personalize Your Plan Today

Pick and combine functionalities and channels: let everyone in the team use only the communication channels they need.

Phone

Internal chat

Email and ticketing

Messengers

Chats apps

Viber and SMS bulk messages

See all features
Montly payment Yearly payment

Free

All the basic tools businesses need without paying a dime.

0$ /month*unlimited users

Неограничен брой агенти, чатове и обслужени клиенти

Internal chat

Facebook Messenger

Viber*

SMS*

Web chat personalization

Chat notes and file sharing

Digital

Тhe tools to seamlessly manage your entire customer service workload. Everything from Free plan, plus:

25$ /month

*price per agent

Email

Ticketing

Smart routing

Tickets from chat

Detailed reports

Canned responses

Multiple websites support

See all features

Omnichannel

If you need 360-degree customer service, we are here for you. Everything from Digital plan, plus:

39$ /месец*цена на
потребител

Built-in phone

Call recording

Interactive voice response

Incoming calls queues

Detailed reports on incoming and outgoing calls

SIP Trunk

Ring groups

Omnichannel Pro

Every tool you need for unbelievable customer service. Everything from Omichannel plan, plus:

59$ /month*price per
agent

Integrations with HubSpot, Microsoft Teams, Microsoft Dynamics, Zoho and/or customer CRM

Tags and Comments

Unlimited storage of call recordings (incoming, outgoing and internal)

Unlimited phone calls history

Dedicated account manager

Mix & Match

Customize Omnilinx plans to meet your team needs.

Personalize Your Plan Today

Pick and combine functionalities and channels: let everyone in the team use only the communication channels they need.

Phone

Internal chat

Email and ticketing

Messengers

Chats apps

Viber and SMS bulk messages

See all features

Can't find a plan for your team's needs?

Compare Omnilinx plans

  Free Digital Omnichannel Omnichannel Pro
Web chat
Internal chat
Facebook Messenger
Viber Commercial
Viber Support
SMS
Email & Ticketing
Phone
Web chat
Unlimited chats and agents
Unlimited chats
Web chat personalization
Chat transfer
Conference chat
Notes to chat
File sharing
Smart call routing
Satisfaction survey Coming soon
Tickets from chat
Multiple website support in one screen
Multiple brands personalization
Virtual PBX (Built-in phone)
New phone number
SIP Trunk (usage of existing number)
Outgoing and incoming calls
Call recording
Ring groups
Interactive voice response - IVR
Calls on multiple devices (laptop, IP phone, smartphone etc.)
Call transfers
Statuses – free, busy, break
Incoming calls queues
Detailed reports on all the incoming calls (incl. missed, unhandled calls, incoming, outgoing, internal calls)
Tags and Comments
CRM and ERP integrations
SIP trunk configuration 150 EUR 150 EUR
Implementation, setup and training 125 EUR 125 EUR
Recording of IVR messages in Bulgarian and English (up to 10) 80 EUR 80 EUR
Email and ticketing
Tickets from incoming emails
Tickets from chat
Ticket management
After-hours tickets
Internal tickets
STATISTICS AND REPORTING
Essential report
Detailed report
First response time
Average resolution time
Satisfaction survey Coming soon
SECURITY
256-bit SSL secure connection
Data center in EU
ISO 9001
ISO 27001
PLATFORM MANAGEMENT
Contacts import
Search by customer name
Notes to conversations
Add colleagues to an active chat
Customer journey
Conversations and chat history
Merge of customer profiles
Detailed report
Web link connection with other web based platforms (CRM, ERP etc.)
Satisfaction survey Coming soon
Configuration of digital channels 50 EUR 50 EUR free of charge free of charge
Support team
Email support
Web chat support
Phone support
Software engineer support
Archives
Chat history 1 week 1 year 2 years 3 years
Email   1 year 2 years 3 years
Audio recordings     1 month Price negotiable
Phone calls history     1 year Price negotiable