By adding Facebook Messenger to Omnilinx, you can easily connect with customers on the world's largest social media platform and manage all your communication in one place.
No credit card Unlimited chats and agents Free trial
Let the entire support team be able to respond to customers on Messenger chat, even those who don't have access to the business account. Once connected through Onmilinx, multiple agents can not only answer client requests on Facebook Messenger, but leave invisible to the client notes to the chat and add colleagues to the conversation. You can also set up routing rules and assign specific agents to answer clients' requests via Facebook Messenger.
Regardless of the number of business pages and chats your agents handle, you can add them all to a single Omnilinx account. This way, you can make sure that your agents see all inquiries at the same time, regardless of which Facebook page they sent message from, and your team will be happy that they don't have to juggle between messengers on different tabs.
With Omnilinx, you can keep track of all previous interactions with customers, providing a seamless and personalized experience. Respond to messages without switching between separate tabs and applications – conveniently and quickly. Handle all Facebook Messenger messages, chats and calls on one screen.
Each customer has a chat history, visible in his profile. The Timeline shows the interactions via phobe, Facebook Messenger and other digital channels with your brand.
Integrate your Omnilinx account with Facebook Messenger with a click.
Take advantage of the Facebook Messenger integration with Omnilinx at no charge.
No credit card Unlimited chats and agents Free trial
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