Elevate your customer support with Viber Support Channel - the ultimate two-way communication solution.
Connect with your customers in real-time, solve issues and boost loyalty with our Viber Support channel integration.
Are you struggling to manage customer support requests in a timely and effective way? Traditional support channels like email or phone can be slow and unresponsive, leading to frustrated customers and decreased loyalty. You need an omnichannel solution that enables you to connect with your customers in real-time, solving issues and building long-term relationships.
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Connect with your customers in real-time, solving issues and providing support when they need it.
With Viber for Support, you can have one-on-one conversations with your customers, just like you would with a friend or family member. Boost loyalty by providing exceptional support experiences and build long-term relationships with your customers. If you're looking for a way to reach your audience on a more personal level, Viber is the perfect solution.
Our platform is designed to streamline agent workflows, reducing response times, and maximizing efficiency. All communication happens in one place regardless of the channel.
Our reporting capabilities provide you with valuable insights into your customer support interactions, enabling you to optimize your support strategy and improve your customer satisfaction rates.
Add a Viber button to your website and you'll provide your customers with a quick and convenient way to contact you in their preferred chat application. A free opportunity to close a deal, because every time you respond to a customer this type of message is free of charge.
Use one-to-one messages with the client to send additional information, for example after a phone call. You can send images, video or a link.
A package пакет от of 10,000 free messages per month A package of free 10 000 messages is available. After they are used up, price per message is applied.
The Viber Support channel tranforms into a powerful marketing tool and enables the brand to send messages to all the customers who are subscribed to the channel.
Boost your clients engagement and loyalty by sending special offers, coupons, discounts and other offers via Viber.
The charge of this type of promotional messages will start once you have exhausted the package of 10,000 free messages for this channel.
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Email and Ticketing
SMS
Viber Commercial